FAQ's

CONTACT US

Email: customerservice@meplay.com  

Tel: 800-637529 from inside the UAE.

Tel: 00971800637529 from outside the UAE. 

Working Hours: Sunday - Thursday | 8:00 AM to 6:00 PM

Ramadan timing: Sunday - Thursday | 9:00 AM to 4:30 PM

 

MY ACCOUNT

How do I change my Password?

Please sign in to ‘my account’ select ‘change password’ enter in your old password then your new password, confirm your new password and select the 'change password' button.

 

I have forgotten my Password!

Simply click on the ‘forgotten password’ link and follow the on-screen instructions.

 

How do I check my Order Status or Order History?

Please sign in to your ACCOUNT

From there you will be able to view your purchase history, track an order, check the balance of your Loyalty Points and change your contact details

Alternatively email customerservice@meplay.com or call 800 637529

 

Can I cancel an order?

Yes. You can change or cancel an order at any time. Please call customer services on 800 637529 or email us customerservice@meplay.com as soon as possible.

Please note that we will not be able to assist you with an order cancellation/change if the order has already been dispatched for delivery. 

 

PAYMENTS 

We accept:

        

 *Cash on Delivery is currently limited to the UAE, Saudi Arabia, Qatar, Oman, and Bahrain.

 

Will my personal details be safe?

We understand that the safety of your personal and financial information is extremely important to you. We have therefore put stringent security measures in place to ensure that your online shopping experience at meplay.com is as safe and secure as possible.

 

What currencies are  accepted for payment  by the site?

Meplay accepts the following currencies  AED, SAR, QAR, USD And all respective GCC currencies

GCC Taxes and Sur charges

meplay.com does all that it can to get products to you at the best possible prices.

However taxes and surcharges of other countries are not the responsibility of meplay.com so please factor these costs in when purchasing from outside the UAE.

 

SHIPPING

We deliver to the G.C.C. region, Lebanon, Egypt and Jordan absolutely Free of charge!

 

GCC Countries Included are: Bahrain, Kingdom of Saudi Arabia, Kuwait, Oman, Qatar & United Arab Emirates. 

Shipping to other countries not listed above is chargable, and the shipping cost is not included in the price of the product.

 

Shipping charges will be added to your cart during the checkout process.


Shipping & Delivery Times

Currently meplay.com processes and ships items Sunday - Thursday.

Orders placed on a Friday or Saturday will be processed and shipped the following business day.

Orders made after 2pm Sunday - Thursday will  be processed the following business day.

What should I do if the wrong item was shipped to me?

If the item that you received is not as ordered, please call us on 800 637529 or email us customerservice@meplay.com  as soon as possible and within 7 calendar days of delivery so that we assist you with the return process.

 

What is your returns Policy?

Most products can be returned within 7 days, subject to certain guidelines. See our  Return Policy for full details.

 

How do I make a return?

Please do not send anything to our offices without speaking to a customer service advisor first.

They will go through the process with you and ensure a safe return of your product.

We offer a 7 day no questions asked return policy* Conditions apply

Alternatively make a return via your account.

Do your return delivery labels cover the cost of shipping returns?

If you have received an incorrect delivery, or the item is damaged or faulty, then no return shipping charge will be applicable.

Please contacontact our Customer Services team on 800 637529 or email them customerservice@meplay.com to arrange an RMA (Return Merchandise Authorisation) number.

The RMA (Authorization) number should be clearly displayed on the package of the item that you are returning.

 

Am I buying items from meplay.com or from retailers?

meplay.com is an online eCommerce site and we hold and manage all of our own stock in various location so you are buying direct from meplaycom.

 

YOUR GAME

How do Digital Downloads work?

PC Digital downloads work  like most other games  with a few minor differences

  • Add a game to your cart and pay for it as usual.
  • Once confirmed We will send you an Activation code via email .
  • Download, Install and activate your title.
  • Play your game without a CD or DVD in your drive.

Trouble locating your downloadable code?

In most cases, your downloadable code is displayed on the order confirmation screen at the end of the checkout process.

If, for any reason the code is not available at that point, it is usually available from your Order History within an hour of placing your order.

If you have difficulty locating your downloadable code, please email our support team on customerservice@meplay.com  or call us on 800 637529

What if I have a problem with the game?

Contact our support team on 800 637529 (available Sunday to Thursday 8am to 6pm ) or email us on customerservice@meplay.com for assistance.

If the problem is in the game itself (like a bug, crashes in a level or problems with textures), then you'll have to contact the publisher for support directly.

Do I need an internet connection to play the games?

For the most part, no - though you may need an internet connection to activate your game after installation.

Obviously you'll need a net connection for games with an online multiplayer component.