• Digital Download Products

        - Digital products do not require physical delivery.

        - After the order confirmation please login to My account and click on Manage Digital Downloads in left side menu bar.

        - View your Key and read instruction "How to redeem"

        - No Refund or return applicable on Digital Products.

        - Read description and system requirement before purchase.

        - Cash on delivery option is not applicable for Digital products / Gift cards.

    • How do I change my Password?

      Please sign in to ‘my account’ select ‘change password’ enter in your old password then your new password, confirm your new password and select the 'change password' button.

    • I have forgotten my Password!

      Simply click on the ‘forgotten password’ link and follow the on-screen instructions.

    • How do I check my Order Status or Order History?

      Please sign in to your ACCOUNT

      From there you will be able to view your purchase history, track an order, check the balance of your Loyalty Points and change your contact details

      Alternatively email customerservice@meplay.com or call +971-58-9357301

    • Can I cancel an order?

      Yes. You can change or cancel an order at any time. Please call customer services on +971-58-9357301 or email us customerservice@meplay.com as soon as possible.

      Please note that we will not be able to assist you with an order cancellation/change if the order has already been dispatched for delivery.