• Digital Download Products

        - Digital products do not require physical delivery.

        - After the order confirmation please login to My account and click on Manage Digital Downloads in left side menu bar.

        - View your Key and read instruction "How to redeem"

        - No Refund or return applicable on Digital Products.

        - Read description and system requirement before purchase.

        - Cash on delivery option is not applicable for Digital products / Gift cards.

    • How do I change my Password?

      Please sign in to ‘my account’ select ‘change password’ enter in your old password then your new password, confirm your new password and select the 'change password' button.

    • I have forgotten my Password!

      Simply click on the ‘forgotten password’ link and follow the on-screen instructions.

    • How do I check my Order Status or Order History?

      Please sign in to your ACCOUNT

      From there you will be able to view your purchase history, track an order, check the balance of your Loyalty Points and change your contact details

      Alternatively email customerservice@meplay.com or call +971-58-9357301

    • Can I cancel an order?

      No. As meplay.com is providing digital content and pins. so you can't change or cancel order for digital products once placed. Please call customer services on +971-58-9357301 or email us customerservice@meplay.com as soon as possible if you pin/code/gift card or content not delivered into your email or account dashboard.

      Please note that we will not be able to assist you with an order cancellation/change if the order has already been dispatched or codes has been generated.

    • How i will receive my digital PIN?

      meplay.com is providing digital content /pins /Gift cards into your meplay.com account. Please login to your meplay.com account and look for my digital donwload to locate the product you have purchased and click on " VIEW PINS". Also meplay.com are sending the PINS with redeem information to your registered email. Please whitelist sales@meplay.com email to avoid delivery into your junk/spam folder.
      Please call/whatsapp customer services on +971-58-9357301 or email us customerservice@meplay.com as soon as possible if your pins/codes/gift cards / content not delivered into your email or account dashboard.

      Please note that we will not be able to assist you with an order cancellation/change if the order has already been dispatched or codes has been generated.

    • meplay.com accept all major payment options like VISA, and MASTER CARDS with local payments options

       
    • Will my personal details be safe?

      We understand that the safety of your personal and financial information is extremely important to you. We have therefore put stringent security measures in place to ensure that your online shopping experience at meplay.com is as safe and secure as possible.

    • What currencies are accepted for payment by the site?

      Meplay accepts the following currencies AED, SAR, EGP, ZAR and USD And all respective GCC currencies

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