Introduction

Welcome to meplay.com (“Site”). The ownership and/or operation of this site solely belongs to DEVCO FZ LLC, registered in Creative Tower, Fujairah the United Arab Emirates (“we”, “our” or “us”).

If you continue to browse and use this website you agree to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern meplay.com interactions with you in relation to this website.

PLEASE READ THESE TERMS AND CONDITIONS OF USE CAREFULLY BEFORE USING THIS SITE.

Your access or use of meplay.com indicates your understanding of an agreement to be bound by these Terms and Conditions of use.

Please note that meplay.com reserve the right to; change, modify, add, or remove portions of these Terms and Conditions of use at our discretion. Changes will be effective when posted on www.meplay.com without further notice provided. Please read these Terms and Conditions of use regularly for any and all updates. ENTERING THE SITE WILL CONSTITUTE YOUR ACCEPTANCE OF THESE TERMS AND CONDITIONS.  IF YOU DO NOT AGREE TO ABIDE BY THESE TERMS, PLEASE DO NOT ENTER THE SITE.

Privacy Policy confirmation:

  • All credit/debit cards details and/or personally identifiable information will NOT be stored, sold, shared, rented or leased to any third parties.
  • The “Website Policies” in addition the “Terms & Conditions” may be changed or updated occasionally to meet regional/international requirements and standards. Therefore, customers and site visitors are encouraged to frequently visit these sections in order to be updated about any changes on the website. Modifications will be effective on the day they are posted.

Please read our Privacy Policy.

All virtual products are digital products and delivered via email to your meplay.com account instantly after purchase.

  • We only generate the code(s) for completed payments with 3-D Secure debit/credit card. If the debit/credit card you have used to purchase is not 3-D Secured – your payment will be reviewed, and a code will be generated manually within one (1) working day. We do not offer instant digital codes for payments transacted through PayPal or Cash on Delivery (C.O.D).
  • Product Limits: To avoid fraudulent transactions, a daily limit has been set. If your order value is over this daily limit, we reserve the right to review your order value and generate the code manually within 1 working day.
  • No Refund Policy on digital products: Once your order has been placed successfully and a code has been generated/delivered into your meplay.com account via digital download, NO REFUND WILL BE PROVIDED
  • The generated product PIN is guaranteed to be exactly as described and in working condition, if your delivered PIN code is not as described - please contact us within 24 hours of delivery.

 

Method of Payment, Card Types accepted, and Currency

  • meplay.com accept payments online using Visa and MasterCard credit/debit card in AED, USD, and SAR.
  • meplay.com accept Visa & Master (Debit & Credit Cards), MADA, and AMEX cards.
  • Additional payment options may become available and can be viewed in the checkout section of the site.

User Account

If you use meplay.com, you are responsible for maintaining the confidentiality of the information you submit through "My Account" and the corresponding password as well as restricting access to your computer to avoid the transfer of your account information to any other users. You agree to accept responsibility for all activities that occur under "My Account" or password. We reserve the right to refuse service, terminate accounts and/or remove or edit content submitted by you on the Site.

Links in meplay.com

  • We are not responsible for the content of any sites that may be linked to or from the site as well as any bulletin board associated with us or the site. These links are provided for your convenience only and you may access them at your own risk. Unless otherwise noted, any other website accessed from the site is independent of meplay.com, and we have no control over the content of that URL/website. In addition, a link to any other website does not imply that we endorse or accept any responsibility for the content or use of such site.
  • Any/All reference to third party sites and/or products, as well as its services should not be construed as endorsement and/or approval from meplay.com of such third party site/product/service.

Copyright

  • All names, titles, logos, and designs on meplay.com identifying our products and brands, including any derivative and related names, titles, logos and designs, are trademarks as well as the sole and exclusive property of DEVCO FZ LLC. All other names, titles, logos, and designs appearing on meplay.com are the property of their respective owners. Any use of any trademarks appearing on meplay.com without the express written consent of the owner of the trademark is strictly prohibited.
  • meplay.com contains copyrighted material, trademarks and other proprietary information, including, but not limited to, text, photographs, graphics, images, illustrations, audio, video and the entire contents of meplay.com also are protected by copyright as a collective work and/or compilation under the UAE copyright laws, international conventions and other copyright laws.

Governing Law / Jurisdiction

These Terms and Conditions shall be interpreted, construed, and governed by the laws in force in the Emirate of Dubai, United Arab Emirates. Subject to the Arbitration and Actions paragraph below, each party hereby agrees to submit to the jurisdiction of the courts of Dubai and to waive any objections based upon venue.

  • “Any dispute or claim arising out of or in connection with shall be governed and construed in accordance with the laws of UAE”.

Usage by Minors

  • This Site is not intended for or directed to persons who are minors (typically persons under the age of 18, depending on where you reside) for the reason that we cannot prohibit minors from accessing, viewing, browsing, visiting, or purchasing on the site, we must rely on parents, guardians and those responsible for supervising minors to decide which materials are appropriate for minors to view and/or purchase. 
  • By registering with this site, purchasing products from meplay.com or providing any information on this site, you indicate that you are legally permitted to enter into a binding contract (18 years of age or older in most jurisdictions) or, if you are under the legal age of consent, you have the express permission from your parent and/or guardian and that any information you provide to us is not inaccurate, deceptive or misleading.
  • We require that all purchases be made either (i) by individuals who are not minors and who can legally enter binding contracts (typically persons 18 years of age or older, depending on where you reside), or (ii) by minors with the permission of a parent or guardian to purchase items on the site.

Termination of Usage

We may terminate your access and/or suspend your right to access the site, without notice, for any conduct deemed to be in violation of any/all of the applicable rules set out in these Terms and Conditions or believed harmful to the interests of other users, associates, or the company itself. In addition, meplay.com reserve the right to refuse an order from any customer in our sole discretion.

Prices and Availability of Products

  • Prices and availability of products on the site are subject to change without prior notice. Errors will be corrected as soon as they are discovered. meplay.com contains many products, and it is always possible that, despite our best efforts, some of the products listed on the site may be incorrectly priced. We will endeavour to verify prices as part of our diligence procedures. In the event that a product price is lower than the stated price we commit to providing the lower amount/charge when dispatching to the consumer.
  • If a product's correct price is higher than the price stated on our site, meplay.com reserve the right to either a) contact you for instructions before dispatching the product or b) reject your order and notify you of such rejection.
  • meplay.com is under no obligation to provide a product to the consumer at the incorrect price be it higher or lower, even after that fact of Order Confirmation and/or a Shipping Confirmation, if the pricing error is obvious and unmistakable and could have reasonably been recognized by you as a pricing error.
  • Consumers may be able to place a product in the shopping cart and submit an order for processing, however your order may be subsequently cancelled due to the unavailability of such product. Products may sell quickly and unless completely processed through payment confirmation are not guaranteed. You agree that we may cancel your order even after you have received an Order Confirmation without penalty.

Digital

All virtual products are digital products and delivered via email/ meplay.com account instantly following successful purchase.

  • meplay.com will only generate code(s) for payments completed through 3-D Secure debit/credit card. If the debit/credit card you have used to purchase is not 3-D Secured – we reserve the right to review your payment method and generate the code manually within one (1) working day. meplay.com do not offer instant digital code delivery for payments completed through PayPal or Cash on Delivery transactions.
  • Product Limit: To avoid fraudulent transactions, a daily limit has been set. If your order value exceeds this daily limit, meplay.com will review your payment and generate the code manually within one (1) working day.

There is a strict No Refund Policy on digital products: Once your order has been completed successfully and the codes have been generated/delivered into your meplay.com/email address account, no refund will be submitted.

  • The generated product PIN’s are guaranteed to be exactly as described and in working condition, if your delivered PIN code is not as described - please contact meplay.com within 24 hours of delivery.

Refund Policy 

DEVCO FZ LLC is dealing offer digital and physical products

Digital Products: Digital goods are non-refundable, non-replaceable, and non-exchangeable products.

  • If you change your mind regarding your purchase and you have not downloaded the product Key, this will be deemed still an active PIN meaning that will NOT be refunded or exchanged. Please ensure before purchase, you have selected the correct region/country products.  
  • If you face any issue redeeming the PIN into your account, we remain obliged to assist. Please write an email to customerservice@meplay.com with proof of purchase, the screenshot of the error and meplay.com will accommodate your complaint/enquiry.  

Physical Products: Physical Products include video games, console and accessories are refundable, replacement, and exchangeable products if applicable. 

  • Physical product orders can be cancelled and refunded if not yet shipped
  • After shipping the physical good, the shipping cost will be applied to You.
  • Can be replaced with another product if not yet shipped, extra charges or price variations may be applicable
  • In case of wrong/damaged products received, refunded/exchanges are applicable.
  • Refunds will be processed only through the original method of payment 

 

Refund/Return/Cancellation/Replacement Policy:

  • Digital Products: Digital goods are non-refundable, non-replaceable, and non-exchangeable.
  • Physical Products: Physical Products include video games, console and accessories are refundable, replacement, and exchangeable products if applicable.  

(Office of Foreign Assets Control) sanctions countries

DEVCO FZ LLC, does NOT provide any services or products to any of the OFAC (Office of Foreign Assets Control) sanctioned countries in accordance with the law of UAE”.

Warranty

  • Consoles (Hardware), Games (Software), accessories, and subscription cards do not carry any warranty. However, some Accessories & Console (Hardware) have different warranty conditions depending on the manufacturer and are only applicable if mentioned on the products page.
  • Please note: The warranty cover is only provided in the UAE and subject to availability of the product in case of replacement.

System Requirements

  • Make sure you check your system requirements before purchase. Make sure you are purchasing the correct region/country/store PIN.
  • For PC game keys, kindly check the minimum hardware specification required.

Force Majeure

meplay.com shall not be liable for any delay/failure in its performance caused by or resulting from acts of God, fire, flood, accident, riot, war, government intervention, embargoes, strikes, labour difficulties, equipment failures, or any other causes beyond the control of meplay.com. Quantities are subject to availability. In the event of shortage, meplay.com may allocate sales and deliveries at its sole discretion.

Dealing with Third Parties

You acknowledge and agree that your correspondence or business dealings with any third parties, including without limitation any merchants or advertisers, found on or through meplay.com, including without limitation payment for and delivery of related goods and services, and all other terms, conditions, representations, and warranties related to such dealings, are solely between you and mentioned third parties. meplay.com assume no responsibility whatsoever for any charges you or any user of your account incur when purchasing and/or transacting in this manner. Furthermore, the responsibility for ensuring compliance with all applicable laws in connection with any such transactions shall be solely yours alone. You agree that meplay.com shall not be responsible/liable in any manner for any/all loss or damages of any kind incurred because of/or in connection with, any such dealings or transactions.

This website meplay.com is managed by: DEVCO FZ LLC, P.O. Box: 4422, Dubai - UAE.

 

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